INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, absolutely. We ensure our product images are accurate and taken from real product samples. Every item you see on our website is photographed to reflect the exact size, material, and design.no filters, no digital manipulation.

How can I return an item?

We offer a 100% Money-Back Guarantee. If you're not satisfied with your purchase, just email us at support@pumigoods.com within 30 days of receiving your order. No questions asked—we'll refund you!

Will you restock items indicated as “out of stock?”

Most of the time yes! Our products are handcrafted in small batches, so they do sell out fast. Hit the “Notify Me” button to get a heads-up when it’s back.

How much does shipping cost?

We offer a flat-rate shipping fee of $6.99 for all U.S. orders. Orders over $60 qualify for free shipping.

Are PumiGoods products USDA BioPreferred® certified?

Yes! Many of our products like our bamboo toothbrush and neem comb are registered in the USDA BioPreferred® Program, ensuring verified biobased content.

Are your products really 100% biodegradable or just labeled "eco-friendly"?

Great question! All our products are made from natural, compostable materials like bamboo, neem wood, and loofah. We never "greenwash"our materials return to the Earth without leaving behind toxins or microplastics.

How fast is shipping within the US?

Standard delivery is between 3–6 business days after your order is placed. All items are shipped from our warehouse in Austin, Texas.

I have sensitive skin. Are your loofahs and brushes safe for me?

Absolutely. Our loofah pads are naturally hypoallergenic and chemical-free. They gently exfoliate without irritation, making them perfect for sensitive or eczema-prone skin.

Are your products tested on animals?

Never. All PumiGoods products are cruelty-free and vegan no animal testing, no animal-based ingredients.

How do I care for my PumiGoods items to make them last longer?

Just rinse and air-dry them after use. For brushes and combs, a quick wipe every few days helps. Keep them away from constantly wet surfaces and they’ll last months.

Do you offer free shipping?

Yes! All orders over $60 qualify for free standard shipping anywhere in the U.S.

What makes PumiGoods different from other eco brands on Amazon?

We're not just eco-friendly we're values-driven. We blend modern minimalist design with deep-rooted wellness traditions, and every product supports artisans, fair wages, and waste-free living.

Is anything in your products treated or coated with chemicals?

No way. We never use artificial finishes or chemical treatments. What you see is exactly what you get pure, natural materials.

INFORMATION ABOUT US

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